|
Editorial and Multimedia Communications
Reed Elsevier/LexisNexis,
Coordinating Editor
efficiently use multi-platform editorial systems and technology (i.e.,
XML, HTML, RAS) to update and maintain timely and accurate primary law data,
including the administrative and organizational tasks required to ensure
timely completion of editorial products and projects.
Act as a team member with legal
analysts and other editors to ensure the data integrity of primary law,
jurisprudence data, and enhancements for online and published Total
Solutions™ legal services and research products.
Responsible for design and
presentation of department specific classroom/web-based training;
created and maintain a Project Tracker program that streamlined team
workflow tracking and management reporting processes.
Easter Associates, Director of
Communications researched, composed, created art and graphics for, and produced
periodicals, brochures, presentations, monthly newsletters, immediate press releases, and general
communications for ten Virginia trade associations; worked closely
with outside directors, vendors, and government agencies. Created ads for the
American Institute of Architects magazine and monthly newsletters.
Internet and Telephony
Services
Broadslate
Networks, Customer Support Manager recruited, hired,
trained, and managed Support Center Technicians that provided full range of Broadband/CLEC/ISP technical support
for users on a seven state network.
Managed Internet Services and provisioning vendors,
BCM and ARS Systems for Operations. Cross-trained staff for NOC duty; developed training for and
delivered training to field CO Techs and System Integrators. Created and
keep current the Service Guide distributed to all customers.
Ntelos/Cornerstone Networks,
Internet Services Manager/VP Operations recruited, hired, trained, and managed the interstate ISP and
ADSL technical support teams that provided Ntelos product and
service support to 60,000+ users; assisted with implementing Internet
system improvements and coordinated with Engineering Departments.
Developed and provided web-based training to Level 1 and Level 2
technicians, direct supervision of 17 Level 2 technicians, coordinated
with Manager of 30 Level 1 technicians.
Managed daily operations and the business of customers for
Cornerstone Networks. Researched, analyzed, implemented an interactive
OSS that provided metered billing, online invoicing, trouble
tracking, and increased revenue by 30%. Designed and implemented
policies, procedures, documentation for customers that helped earn
Customer acclaim and awards for “Best ISP.”
| 
